Free Returns to the United States
We offer Free Returns within the United States when you use our prepaid return shipping label.
Please read our return policy below and use our return form to proceed with a return.
All items received for return within the 14 day period will be fully refunded.
Items returned 15-30 days after receipt are eligible for store credit only without additional credit added.
Please return all items to us in their original, unworn, unwashed, & unaltered condition including Poppy Smooches hangtags.
The following items are not eligible for refund or exchange: All items marked "Final Sale", accessories, swim, intimates,underwear, socks, tights, beauty products, and bodysuits are final sale & cannot be returned. Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains are not eligible for exchange. Also not eligible for return: shoes without the original box - the box must be free of damage, postage stickers or stamps.
If you would like to exchange your item for a different size or color, please contact us via email and we will check to see if we have the item in stock. If we have the item, we will hold it for you until we receive the return and then ship your exchanged item to you. If we do not have the item in the color or size you requested, we will issue a full refund upon receiving the return. Since many of our items sell out quickly, we cannot guarantee that any item(s) will be in stock.
If you believe that you have received defective or incorrect merchandise you must contact us within 7 days of receipt.
Refunds & Return Processing:
- Contact us at firstname.lastname@example.org and we will email a postage-paid label to you. Print the label, fill out return form included in shipment.
- Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope.
- Attach return shipping label (be sure to cover or remove old shipping label)
- Mail through USPS (United States Post Office)
- Please allow 10 business days for your return to be processed. You will receive an email confirmation when your refund has been processed. Your banking institution may require additional days to process and post this transaction to your account.
- Refunds are issued back to the original method of payment or with an online credit.
- All Shipping fees are non-refundable.
- Refused or undeliverable packages are subject to the following shipping fees: Overnight and 2nd Day Air: $10.00 Ground and 3 Day shipping $7.00